According to the research, the business case for SIP trunking is a six-step process (shown below) and the study offers a process and suggested metrics for each step: Understand the business ...

In our last VoIP installment, we looked at the main reasons why SIP has become a widely adopted protocol, but we left details of the protocol’s inner workings fairly vague. This article will drill ...

"Infrastructure cost reductions will allow Triton to realize an ROI in as little as three months." Triton Technologies is a team of direct response professionals specializing in soft-offer conversion, ...

Today we’d like to share some industry insights on a variety of topics as we prepare to look back over the past year and offer our predictions for 2014. The first piece comes from our long-time ...

Update: We're in the last throes of winter break 2019, which means most Ars' home office phones can stay dormant for a few more days. As such, we've been resurfacing a few classics from the ...