PHOENIX--(BUSINESS WIRE)--In celebration of Customer Service Week, October 7-11, University of Phoenix is pleased to announce the launch of new career-focused skill pathways in customer service ...

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

In today’s dynamic job market, remote work opportunities have become increasingly appealing, especially for those seeking ...

A compelling customer service resume summary can be the difference between landing an interview or being overlooked by hiring managers. For professionals aspiring to six-figure roles in customer ...

The world of jobs is in a state of flux, thanks to rising adoption of artificial intelligence, and the jobs that are most vulnerable to this automation drive are software-IT and customer services, ...

We asked career customer-service experts—including Consumer Reports “acquisition” pros, who pose as regular consumers to sign up for services and buy the thousands of products we test—what works for ...

For evidence that it’s tough to find good help these days in a tight U.S. job market, try ordering a chicken sandwich. That’s according to Marcus Boyd, 40, a Maryland resident who sought one recently ...