The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside the U.S. and allow callers to transfer to a U.S. center.

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. Discover how you can leverage different types of call centers ...

Hybrid call center solution helps practices capture more leads, book appointments faster, and never miss patient calls. PEEKSKILL, NY, UNITED STATES, February 10 ...