MINNEAPOLIS, MN--(Marketwired - Jul 24, 2017) - Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of ...

MINNEAPOLIS, MN--(Marketwired - Feb 24, 2016) - Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, closed 2015 with record numbers and continued ...

Last time I provided an update on workforce engagement management (WEM) vendor Calabrio was in June 2018, when the company was transitioning from being an on-premises to a cloud solution provider. A ...

New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021 Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent ...

Calabrio this week announced a new version of its flagship workforce optimization and engagement suite. Having watched the firm and its antecedent, Spanlink Communications, since its founding 30 years ...

One of the biggest problems facing contact center agents -- and their managers -- is the sheer volume of data regarding products, services, and customers that is siloed and difficult to locate quickly ...

Minneapolis-based Calabrio, a provider of customer engagement and analytics software, has secured an undisclosed amount of funding. The investor was KKR. Minneapolis, MN — November 13, 2018 — Calabrio ...

Calabrio, the workforce and conversation intelligence company, is launching Calabrio Omni Agent Intelligence, now available for Calabrio ONE customers—providing a single, vendor-agnostic view of ...

Thoma Bravo has agreed to acquire Calabrio, a customer experience intelligence company, from KKR. Perella Weinberg Partners is acting as financial advisor to Calabrio, Kirkland & Ellis is serving as ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the customer experience intelligence company, today announced that contact centers using Twilio (NYSE: TWLO) Flex and looking to add powerful workforce ...

Calabrio Inc., a Minneapolis-based maker of customer-service software, said Monday it has acquired Teleopti, a Swedish developer of software for workplace management. Terms were not disclosed. The ...

Calabrio has announced that it has acquired Teleopti, a workforce management software provider headquartered in Stockholm, Sweden. It says that this acquisition will build a new global standard for ...