Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

Every year, the American Customer Satisfaction Index (ASCI) releases its survey of the travel industry. It has just issued ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Customer satisfaction dropped 4% from last year, driven by business customer dissatisfaction, the American Customer ...

Facebook, not so much. Americans crown Chick-fil-A as their favorite fast food restaurant (McDonald’s is last) According to the American Customer Satisfaction Index, the controversial chicken ...

Passenger satisfaction with U.S. airlines dropped by four percent in 2025, with overall satisfaction now at 74 out of 100.

American Airlines is rolling out a redesigned app through the end of May, the airline said Monday. In response to customer ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

according to the American Customer Satisfaction Index (ACSI ®) Travel Study 2025, as airlines, lodging, car rentals, rideshare services, and online travel agencies all lose ground. Notably ...

Costco was in the Top 10 of the 2025 American Customer Satisfaction Index rankings, recognized for its bulk pricing and wide range of products.

Hypertext is one of South Africa’s leading technology news and reviews sites. We publish original content daily for consumers and businesses. All original words & media by Hypertext by htxt ...

An curved arrow pointing right. Abercrombie & Fitch has been designated America's most hated retail brand by the American Customer Satisfaction Index. When asked for comment Abercrombie & Fitch ...